Refund & Return Policy

At Librauae.com customer satisfaction is our priority. If you are not completely happy with your purchase, we are here to help. Please read our Refund & Return Policy carefully.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

* The item must be **unused, unworn, and in its original condition**
* Original packaging, tags, labels, and proof of purchase must be intact
* The return request must be initiated **within 7 days of delivery**

2. Product-Wise Return Policy

*Apparels

* Returns or exchanges are accepted if the item is unused and in original condition
* Items showing signs of wear, washing, stains, or damage will not be accepted
* Size exchanges are subject to stock availability

*Toys*

* Toys must be unused and returned in original packaging
* Electronic or battery-operated toys must be unopened and unaltered
* Damaged or used toys are non-returnable

*Cosmetics & Personal Care Products

* Due to hygiene and safety reasons, **opened or used cosmetics are non-returnable**
* Returns are accepted only if:

* The product is damaged
* You received the wrong item
* The product is expired at the time of delivery

*Food & Edibles*

* Food items are **non-returnable and non-refundable**
* Refunds will be provided only if:

* The product is damaged during transit
* An incorrect item is delivered
* The item is expired upon delivery

3. Non-Returnable Items

The following items are not eligible for return or refund:

* Used or washed apparels
* Opened cosmetics or skincare products
* Perishable food items
* Items purchased during sale or clearance (unless damaged or defective)

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

* Contact us within **48 hours of delivery**
* Share clear photos or videos of the item and packaging
* Once verified, we will arrange a **replacement or refund**

5. Refund Process

* Approved refunds will be processed within **7–10 business days**
* Refunds will be credited to the original mode of payment
* Shipping charges (if any) are non-refundable unless the return is due to our error

6. Return Shipping

* Customers are responsible for return shipping costs unless the item is damaged or incorrect
* We recommend using a trackable courier service

7. Order Cancellation

* Orders can be canceled before they are shipped
* Once shipped, cancellation requests will not be accepted

8. Contact Us

For return or refund requests, please contact us at:
📧 Email:
📞 Phone: